Privacy for order requests
Information you submit
We store your account details, enquiries, order requests, quotes and responses to provide support and process your requests. Verification, order and support emails are sent through Resend. Customer support emails are received through Cloudflare and saved in our store database. Website chat messages and optional contact details are also saved in our store database. A necessary, host-specific chat cookie keeps your conversation accessible on this browser for up to 30 days after activity, with a maximum session lifetime of 90 days. Ending the chat removes browser access but does not delete our support record. Chat is handled by our team; no language model processes these conversations. We keep the message text and attachment names, types and sizes; attachment files are not retained by the support workspace. No card details are collected.
Website storage
Essential cart, language and sign-in cookies are used. Our main server is in the United States. Operational backups may be stored on our separate server in China. Cloudflare provides website delivery. No advertising pixels are installed.
Optional website measurement
If you allow measurement in Privacy settings, we use a random session cookie that expires after 30 minutes of inactivity. We record page paths, fixed button identifiers, source categories, device categories, language and request steps. We do not collect form contents, raw IP addresses or full referring URLs in this analytics dataset. Measurement stays off if you reject it, exclude this browser, or enable Do Not Track or Global Privacy Control. You can change your choice in the footer. Events are kept in the live analytics database for up to 90 days, with hourly cleanup; private recovery backups may retain older copies for a further 30 days. No advertising pixels or cross-site identifiers are used.
Requests and retention
Contact [email protected] about your information or an enquiry. Business records remain in the store database for manual follow-up; deleting a live record does not immediately remove existing backups. You may ask us to review or delete your information; we will explain any records that need to be retained to handle your request.