Frequently asked questions
How do I order?
Choose a piece and add it to your bag, then send your name, email and destination. Our team will confirm availability, actual-item photos, specifications and a final quote. No payment is taken when you submit your request.
Which currency are the prices in?
All displayed prices are in US dollars, including requests from Canada. Shipping and any applicable taxes or duties are confirmed separately before payment.
Will my piece look exactly like the image?
The collection uses design imagery to show a style. Review the actual-item photos and measurements supplied with your quote before deciding. Patterns, colour and proportions can differ between pieces.
Does a pattern prove age or benefits?
No. Pattern meanings are personal interpretations, not evidence of age, origin or guaranteed effects.
Where do you ship?
We welcome requests for the United States and Canada, with dispatch from China. We confirm carrier coverage, shipping cost and a delivery estimate for your destination before payment.
Can I cancel or return an order?
You can decline an unpaid quote. Before payment, we provide the return conditions that apply to your selected item. Contact our team about a paid order before sending anything back.
How do I find my order?
Use your account to view your orders, or use Find your order to verify your email and access a guest request.
Can I switch language without losing my bag?
Yes. Each site remembers its language and bag separately. Switching language does not change currency or destination.